Thank you for choosing KAOS Agency for your digital needs. We strive to provide top-notch services to our clients. However, we understand that there might be situations where a refund is necessary. Please read our refund policy carefully.
1. Scope of Refund Policy
This refund policy applies to all services provided by KAOS Agency.
2. Refund Eligibility
We offer refunds in the following situation:
Quality Concerns: If you are dissatisfied with the quality of our services, please contact us within 7 days of service delivery to discuss your concerns. If we are unable to resolve the issue to your satisfaction, you may be eligible for a partial or full refund, depending on the circumstances.
3. How to Request a Refund
To request a refund, please contact us at firstname.lastname@example.org with the details of your purchase and the reason for your refund request. We will review your request and respond within 3 business days.
4. Refund Processing
Refunds, if approved, will be processed using the original payment method. Please allow 7 business days for the refund to be reflected in your account.
5. Non-Refundable Items
Certain services or products may not be eligible for refunds. These include but are not limited to customized or personalized services, digital downloads, and services that have already been initiated at your request.
6. Contact Us
If you have any questions about our refund policy, please contact us at email@example.com.